Transform your career as a Salesforce Support Delivery Lead in Toronto, ON, focusing on Production Support and incident management. Hands-on Copado experience is a necessity. We are seeking a seasoned Salesforce Technical Lead with upwards of 10 years in support roles. This full time position involves managing L2/L3 incidents, driving problem management, and ensuring the integrity and governance of the Salesforce setting. You will also mentor junior staff and coordinate various teams effectively. Key Responsibilities:
Oversee incident management for critical issues
Implement permanent fixes through root cause analysis
Support production deployments and validation processes
Troubleshoot complex Salesforce integrations
Maintain Salesforce best practices for monitoring Requirements:
10+ years of experience in Salesforce technical support
Comprehensive knowledge of Apex and Flows
Skills in REST/SOAP integrations
Proficiency in change and release management
Solid leadership abilities for team management Lead our support initiatives and drive excellence in Salesforce operations. #J-18808-Ljbffr

📌 Salesforce Support Delivery Lead In Toronto
🏢 K&K Global Talent Solutions
📍 Toronto