Drive customer success and retention as a specialist within a thriving SaaS environment. Focus on Net Revenue Retention and expand customer relationships with enterprise and mid-market clients.
The role requires over four years of experience in Customer Success or Account Management. You will manage a dedicated portfolio, ensuring renewals and expansion opportunities while collaborating closely with teams like Sales and Product. Your primary aim is to enhance customer engagement and account health through strategic outreach.
Key Responsibilities:
• Own Net Revenue Retention across your customer portfolio
• Monitor account usage and health signals for proactive outreach
• Lead renewal conversations and secure contract renewals




• Identify and close expansion opportunities with add-ons
• Collaborate with teams on campaigns and customer engagement initiatives
Requirements:
• 4+ years in Customer Success or Account Management
• Proven ownership of renewals and expansions
• Strategic collaboration skills with cross-functional teams
• Ability to manage multiple accounts in a fast-paced setting
• Familiarity with the heavy equipment industry preferred
Utilize your expertise in relationship management and proactive engagement to elevate customer success and adoption.
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📌 Customer Success Specialist in SaaS (Mississauga)
🏢 Jobtailor
📍 Mississauga