Join FedEx as a Principal focusing on Service Quality Initiatives, working remotely to influence organizational performance and service standards. Lead strategic programs that utilize data-driven insights. This role emphasizes your leadership as a senior expert within the Service Excellence team. You will employ your extensive experience to collaborate with executives in shaping processes and frameworks that enhance service metrics and quality outcomes. Your work will involve crucial presentations to the C-suite. Key Responsibilities:
Drive enterprise-wide service excellence initiatives
Provide thought leadership in operational insights
Collaborate with executives on strategic frameworks
Analyze data to anticipate service challenges
Prepare high-level presentations for Board discussions Requirements:
Bachelor’s degree in Business, Engineering, or related field
A minimum of 7 years relevant experience required
Solid data analysis and operational insight skills
Experience with service measurement and metrics
Quebec candidates should be bilingual in French and English Leverage your industry knowledge to advance service excellence initiatives at FedEx. #J-18808-Ljbffr

📌 Principal, Service Quality Initiatives Ottawa
🏢 FedEx Group
📍 Ottawa