Join Octacom as a Senior Manager for Client Services in Richmond Hill, ON, focusing on enterprise client relations and service excellence. Transform the onboarding and implementation experience with strategic insights.

In this full time role, you will take charge of enterprise client accounts, ensuring smooth service delivery and handling complex project management challenges. You should possess 5+ years of experience in a B2B setting, complemented by a proactive and improvement-focused mindset. This position emphasizes robust client communication and strategic problem-solving.

Key Responsibilities: • Maintain primary contact for enterprise client accounts • Handle escalations and optimize resolutions • Manage project timelines from initiation to go-live • Track performance metrics and client feedback • Standardize service documentation and processes

Requirements: • Bachelor's degree in Business or equivalent • Over 5 years in client management • 2+ years with enterprise clients • Excellent written and verbal communication skills • Proficiency in Microsoft Office Suite

Harness your project management and client engagement skills to enhance the client experience at Octacom. #J-18808-Ljbffr

📌 Enterprise Client Service Senior Manager Winnipeg
🏢 Data Communications Management
📍 Winnipeg