Regional Field Manager

We are recruiting a Regional Field Manager based out of Kelowna International Airport (YLW) to oversee daily checkpoint operations and deliver exceptional screening services.

Responsibilities

- Provide day-to-day operational leadership at checkpoint(s) in Kelowna, managing RSDMs, RCRCs and SOs.
- Responsible for daily operations to ensure KPI and SLA compliance (e.g., wait time; daily service levels, staffing requirements, screening compliance, etc.).
- Proactively lead performance and conduct reviews, coaching RSDMs and frontline staff as required.
- Coordinate with Regional Operations Manager for resource planning, optimization and ensuring operational alignment.
- Participate in emergency response planning and execution during critical incidents.
- Ensure break management is administered as per CBA and Insights tracking are maintained to minimize non-productive time.
- Serve as the primary escalation point for operational and personnel issues on shift.
- Liaise with union representatives and support RSDMs/RCRCs with staff inter-action.
- Assist in follow-up meetings and preparation of required documentation.




- Promote Paladin’s CARE culture through frontline engagement and visible leadership.
- Create windows of opportunities and guide frontline to deploy staff for downtime training like XRT/RLP, SOBs, etc.
- Assist Regional Operations Manager in administrative tasks like attendance management, shift bids, scheduling, payroll, consumables, Time and Attendance System, overtime, etc.
- Any other duties as assigned by the Regional Operations Manager/Director, Operations.

Requirements

- Minimum 3–5 years of progressive leadership experience, preferably in aviation, security, or logistics.
- Post‑secondary education in a related field (e.g., Business, Criminology) is a strong asset.
- Experience working in a unionized, regulated environment is preferred.
- Strong interpersonal and conflict resolution skills with the ability to lead tough conversations.
- Excellent organizational and reporting skills, with a focus on continuous improvement and change management.
- Ability to work flexible hours in a agile 24/6 environment.
- Able to obtain Transport Canada security clearance.

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📌 Regional Field Manager at Paladin Airport Security Services (Kelowna)
🏢 Paladin Airport Security Services
📍 Kelowna