Join PLATO as a Bilingual French/English Genesys Architect, working hybrid in Toronto. Focus on delivering cutting-edge contact center solutions through your expertise in Genesys Cloud and collaborative approach.

At PLATO, we take pride in being Canada’s largest Indigenous-owned technology services firm, needing Bilingual Genesys Architects for short-term projects. As a crucial member of our team, you will implement complex systems using Genesys Cloud CX and ensure high-quality service through expert-level knowledge in telephony and API-driven integrations. Your role will include leading solution planning and enhancing team skills through mentorship.

Key Responsibilities:



• Design and implement omnichannel ACD routing solutions • Integrate systems via Genesys Cloud REST APIs and OAuth • Define and manage network quality for voice reliability • Create detailed technical architecture diagrams • Champion DevOps practices for efficient Genesys delivery

Requirements: • Proficient in Genesys Cloud platform and architecture • Extensive experience with SIP/WebRTC telephony • Solid grasp of API integration and testing frameworks • Strong analytical and solution-planning skills • Ability to mentor junior engineers in best practices

Leverage your bilingual and Genesys expertise with PLATO to support our diverse client solutions. #J-18808-Ljbffr

📌 Genesys Cloud Architect Bilingual Role, PLATO (Winnipeg)
🏢 PLATO
📍 Winnipeg