Shape the future of taxpayer services as the Customer Support Operations Manager at the Minnesota Department of Revenue. This full time position offers hybrid telework from St. Paul. You will provide high-level strategic leadership and operational oversight essential for customer support services. Utilize your expertise to implement cutting-edge training programs, oversee quality assurance, and ensure your team's readiness for changes in policy and technology. Your role is vital for continuous improvement and responsiveness to taxpayer needs. Key Responsibilities:
Direct customer support call center operational management
Assess and enhance training and quality systems
Develop operational frameworks and service delivery standards
Coordinate with IT, HR,



and policy stakeholders
Establish effective communication and performance tracking Requirements:
3 years of experience in contact center management
Knowledge of Minnesota tax regulations
Success in developing and implementing operational policies
Robust background in managing employee relations
Excellent communication and consensus-building skills Your leadership will make a significant impact on the Minnesota Department of Revenue's customer service initiatives. #J-18808-Ljbffr

📌 Immersive Role In Customer Support Operations Saint Paul
🏢 Minnesota Direct Care and Treatment
📍 Saint Paul