About the job Information Technology (IT) Support Technician , Permanent

Job Description:

We are currently seeking an experienced IT Support Technician to join our growing team. As an IT Support Technician, you will be responsible for providing technical support and assistance to our clients in the Vancouver area. This is a full-time, permanent position with competitive salary and advantages.

Key Responsibilities:

Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced

Consult user guides, technical manuals and other documents to research and implement solutions

Reproduce, diagnose and resolve technical problems encountered by users

Provide advice and training to users in response to identified difficulties

Provide business systems, network and Internet support to users in response to identified difficulties

Collect, organize and maintain a problems and solutions log for use by other technical support analysts

Participate in the redesign of applications and other software





May supervise other technical support workers in this group.

Qualifications:
Minimum of 2 years of experience in a similar IT support role
Diploma or degree in Computer Science or related field
Strong knowledge of Windows and Mac operating systems
Experience with Microsoft Office 365, Active Directory, and network troubleshooting
Excellent problem-solving and analytical skills
Strong communication and customer service skills
Ability to work independently and in a team workplace
Experience with remote support tools is an asset
IT certifications (e.g. CompTIA A+, Microsoft Certified Professional) are a plus

Why Work for Us:
Market-competitive salary and benefits package
Opportunities for career growth and development
Collaborative and supportive work environment
Exposure to a variety of industries and technologies
Work-life balance and flexible hours
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📌 Information Technology It Support Technician Winnipeg (Canada)
🏢 BRIGHTER STAFFING AGENCY
📍 Canada