Become a key driver of service performance as the Senior Manager, Services - Field Operations with Staples Canada. This role, based in Richmond Hill, offers a hybrid work model focused on operational success and customer experience. As a strategic leader within the Sales and Customer Experience framework, you will work closely with District Managers and Regional Service Managers to elevate service outcomes. Your responsibilities encompass the execution of service strategies, ensuring brand standards are met, and providing coaching to enhance sales capabilities among teams. Your analytical approach will help in identifying opportunities for improvement. Key Responsibilities:
Lead the execution of service strategies across divisions
Collaborate with Field Leaders to improve service delivery




Champion operational excellence and consistency
Monitor compliance with national service standards
Analyze performance metrics to promote data-driven decisions Requirements:
Post-secondary education in operations or a related field
7+ years’ experience in service management or field operations
Robust experience in project leadership and collaboration
Excellent sales acumen coupled with strategic thinking
Multi-unit service workplace experience preferred Drive excellence in field operations by leveraging your strategic insights and operational expertise at Staples Canada. #J-18808-Ljbffr

📌 Staples Senior Manager Service Excellence Richmond Hill
🏢 Staples Canada
📍 Richmond Hill