Join PLATO as a Bilingual French/English Genesys Architect, working hybrid in Toronto. Focus on delivering innovative contact center solutions through your expertise in Genesys Cloud and team-oriented approach.
At PLATO, we take pride in being Canada’s largest Indigenous-owned technology services firm, needing Bilingual Genesys Architects for short-term projects. As a crucial member of our team, you will implement complex systems using Genesys Cloud CX and ensure high-quality service through expert-level knowledge in telephony and API-driven integrations. Your role will include leading solution planning and enhancing team skills through mentorship.
Key Responsibilities:
• Design and implement omnichannel ACD routing solutions
• Integrate systems via Genesys Cloud REST APIs and OAuth




• Define and manage network quality for voice reliability
• Create detailed technical architecture diagrams
• Champion DevOps practices for efficient Genesys delivery
Requirements:
• Proficient in Genesys Cloud platform and architecture
• Extensive experience with SIP/WebRTC telephony
• Solid grasp of API integration and testing frameworks
• Strong analytical and solution-planning skills
• Ability to mentor junior engineers in best practices
Leverage your bilingual and Genesys expertise with PLATO to support our diverse client solutions.
#J-18808-Ljbffr

📌 Genesys Cloud Architect Bilingual Role, PLATO (Toronto)
🏢 PLATO
📍 Toronto