Deliver top-tier hospitality as a Guest Service Agent at The Omni King Edward Hotel in Toronto. Be the first point of contact for guests, ensuring exceptional experiences from welcome to farewell.

The Omni King Edward Hotel, a historic luxury landmark, is seeking dedicated Guest Service Agents. This position requires a friendly individual who excels in communication and has a passion for guest relations. You will engage with guests, assist with check-ins and check-outs, and provide insights on hotel amenities.

Key Responsibilities: • Process guest check-ins and check-outs with precision • Listen empathetically to guest inquiries and provide solutions • Set up accurate guest accounts based on preferences • Communicate guest requirements to various hotel departments • Maintain confidentiality of guest and hotel information

Requirements: • Previous customer service experience is essential • Robust communication skills in English required • Familiarity with Opera software preferred • Ability to work under pressure during peak times • Flexibility to work evenings, weekends, and shifts

Become the welcoming face at The Omni King Edward, providing outstanding service and guest satisfaction. #J-18808-Ljbffr

📌 Guest Service Agent at Omni King Edward (Winnipeg)
🏢 Omni Hotels & Resorts
📍 Winnipeg