Harness your skills as a Senior Genesys Cloud Architect with Miratech. Focus on delivering scalable cloud contact center architectures that meet evolving business needs.

Miratech is looking for a Senior Genesys Cloud Architect to lead the design of cutting-edge cloud solutions for contact centers. This vital role requires defining a clear technical vision aligned with enterprise strategies while ensuring seamless integration. Collaborate closely with stakeholders and engineering teams to create cutting-edge customer experience solutions on the Genesys Cloud CX platform.

Key Responsibilities:
• Drive architecture and design for Genesys Cloud CX solutions
• Transform business requirements into effective architectural designs




• Establish the technical roadmap for contact center solutions
• Engage with cross-functional teams for integration
• Provide guidance across all solution phases

Requirements:
• 7+ years in contact center technologies
• Strong expertise in Genesys Cloud CX
• Experience with large-scale solution design
• Proficient in IVR, routing, and omnichannel
• Understanding of cloud security and compliance

Shape the future of contact centers and enhance customer experiences as part of the Miratech team.
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📌 Senior Genesys Cloud Architect at Miratech (Ontario)
🏢 Miratech
📍 Ontario