Shape customer success strategy at Versaterm, specializing in public safety SaaS solutions. Focus on adoption, renewals, and delivering measurable value to customers. As the Strategic Director, you'll lead the entirety of the customer lifecycle, championing initiatives that align with company growth. A critical part of your role will involve crafting thoughtful engagement frameworks, ensuring robust partnerships with cross-functional teams, and refining customer success operations for optimal outcomes. Key Responsibilities:
Design customer engagement strategies aligned with business goals
Build and maintain standardized success processes
Lead efforts for proactive renewals and risk mitigation
Collaborate with teams for cohesive customer experiences
Analyze customer health metrics for improvement Requirements:
Bachelor’s degree in a relevant field
Extensive experience (10+ years) in Customer Success
Proven team leadership skills
Solid analytical and data-driven approach
Experience in public safety SaaS is advantageous Transform customer success experiences and reinforce business impact at Versaterm. #J-18808-Ljbffr

📌 Strategic Director Of Customer Success Ottawa
🏢 Versaterm
📍 Ottawa