About Pratt & Whitney CanadaPratt & Whitney Canada (P&WC;) is a global leader in the aerospace industry, headquartered in Longueuil, Quebec. We manufacture next-generation engines that power the world's largest fleet of business, general aviation, and regional aircraft and helicopters.For nearly 100 years, we have pioneered advancements in engine development, supporting cargo and equipment transportation, wildfire suppression, and passenger travel.An Employer of ChoicePratt & Whitney Canada was recognized as one of Canada's Top 10 Employers in 2025 by Forbes and ranked #1 in the aerospace and defense industry in the country. Our headquarters is also listed among the top employers in the Montreal region. These accolades reinforce our reputation as an employer of choice in Montreal, Canada, and worldwide.What our expectations areAs a member of the Customer Engineering team for the Regional program, reporting to the Regional program manager of aftermarket, you will be responsible of managing in-service product performance, the relationship with customers / airframe OEM & aligning service team to meet our specific program strategies. Part of a team of 14 experts, you will have the opportunity to lead an integrate product team (IPT) and influence the redesign of a part which could affect the safety, durability, reliability of a product or the cost of operation.As a Customer Service Program Engineer, you will also oversee our product and service by delivering world-class product & service dependability. We enable customer relationships through intense market focus and we develop customized solutions. We augment all of this by the use of technology, we strive for proactivity, commit collectively and we always act with integrity and respect. The Regional Aviation program is powering aircraft which help connecting people and economies around the world.This is a full-time position from Monday to Friday with flexible schedule, based in Longueuil, and performed exclusively on-site.Function DescriptionAs a NPI Customer Engineer in the Regional Customer Program team, you will be responsible of managing in-service product performance, relationship with customers / airframe OEM & aligning service team to meet our specific program strategies.



Part of a team of experts, you will have the opportunity to influence business models and to lead an integrate product team (IPT) to define and influence the redesign of a part which could affect the safety, durability, reliability of a product and the cost of operation of a regional airline.What your day to day will look likeLead Customer Engineering activities for the Regional Aviation teamAct as technical liaison between Engineering and Customer Service, ensuring aftermarket requirements are integrated into the development of new engines.Lead the definition and implementation of aftermarket technical requirements within Product Design Requirements Specifications (PDRS) and monitor compliance throughout the engine development lifecycle.Review and approval of maintenance documentation, including Maintenance Manuals, Overhaul Manuals, and MSG-3 maintenance program developmentLeverage field experience and lessons learned to influence design modifications and ensure long-term product supportability and customer value.Collaborate closely with engineering, marketing, business development and customer service subject matter experts and strategy owners to define, monitor, track, and influence new engine programs deliverablesInterface directly with OEMs, partner and suppliers.Ownership of Product Performance - including safety, reliability, durability and all services in relation with maintenance of the product in serviceComply with Airframe OEM, Operators and Airworthiness authorities' obligationsAlign organizations with a vertical view of the market - Cross Value StreamProvide business forecast & manage in-service product campaignsAccountable for engine operating cost optimizationDevelop strategies and ensure readiness of new program & customer entry into serviceLead customer relationship value streamCommercial and warranty programs managementSubject matter expert for the front-line team & provide product knowledge to field communities throughout conferences and customers dedicated technical reviewsSupport development of new business models and strategiesWhat you need to be successful:Minimum of bachelor's degree in engineering or equivalentLooking for 10-15 years progressive experience in Aerospace, Aftermarket, Operations, or similar functional expertiseProficient business communications in EnglishDemonstrated ability to manage and drive customer satisfaction at all levels (internal and/or external)Demonstrated ability to lead in a matrixed organizationDemonstrated ability to manage product performance and delivery to drive customer satisfactionAbility to translate technical data into action plans and strategyExperience with Maintenance Program Development/MSG-3AME license a plusThis position is part of a French-speaking work environment, it requires a very good knowledge of English to read and understand, on a daily basis, documentation and technical terms that may emanate from international organizations, as well as to write and communicate in English with customers, suppliers or international colleagues.What we offer:Long-term deferred compensation programsDaycare for young childrenAdvancement programs to enhance education skillsFlexible work schedulesLeadership and training programsComprehensive benefits, savings and pension plansFinancial support for parental leaveReward programs for outstanding workWorking at Pratt & Whitney CanadaThe masculine pronoun is used without discrimination and solely for the purpose of making the text easier to read.We will consider applications from all qualified candidates.At Pratt & Whitney Canada, we combine passion, boldness, and precision to design, manufacture, and maintain the most advanced and reliable aircraft engines in the world. Our work and the quality of our products contribute to the success of our customers, who in turn save lives, support commerce, connect communities, and protect freedoms.At Pratt & Whitney Canada, you have the opportunity to make a difference every day—just look up. Are you ready to push beyond? #J-18808-Ljbffr

📌 Customer Service Engineering, Npi | Ingenieur Service A La Client, Nip (Longueuil)
🏢 Pratt & Whitney
📍 Longueuil