Become the IT Help Desk Lead with Delta Electronics in Surrey, focusing on providing comprehensive end-user support in a energetic hybrid setup. This role demands an ability to handle complex issues and lead a team.

As the senior figure within the help desk, you will manage escalated support requests and the day-to-day operations of the IT service management platform. Your role will focus on optimizing processes, mentoring junior staff, and ensuring a high quality of service to our clients.

Expect a diverse range of responsibilities, including incident management and IT asset oversight.

Key Responsibilities:
Provide elevated support for desktops and mobile devices
Serve as the main point of contact for operational escalations
Administer user onboarding,



access rights, and endpoint lifecycle
Compile and report on help desk performance metrics
Develop process documentation and knowledge resources

Requirements:
IT degree or diploma, preferably in Computer Systems
At least two years in a help desk workplace
Proficiency in Windows OS and Active Directory
Robust knowledge of service management systems
Effective documentation and communication skills

Lead Delta's IT support initiatives while enhancing user experience and operational efficiency.
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📌 It Help Desk Lead At Delta Electronics Surrey
🏢 Delta Controls
📍 Surrey