Lead transformational initiatives at Xplore as the Director of Customer Care Strategy & Enablement. Shape a up-to-date contact centre focused on delivering exceptional customer experiences. In this influential role, you will define and implement the strategic roadmap for Customer Care at Xplore. By driving improvements through data-driven decisions, operational efficiencies, and cross-departmental collaboration, you will enhance customer retention and optimize service delivery. Experience in a matrixed organization is essential to succeed in this position. Key Responsibilities:
Design and execute customer care transformation strategy
Lead initiatives for enhancing customer interactions and journey
Identify improvements through digital adoption and automation




Foster partnerships to streamline processes and boost customer loyalty
Prepare executive reports and strategic updates Requirements:
Deep understanding of contact centre operations
Expertise in strategic planning and execution
Telecommunications experience or complex service setting knowledge
Solid communication and influential leadership skills
Agile methodology familiarity is beneficial Drive customer-centric initiatives that empower Xplore’s commitment to an outstanding broadband experience in rural living. #J-18808-Ljbffr

📌 Xplore Director Customer Care Innovation Calgary (Canada)
🏢 Xplore
📍 Canada