Jumpstart your career at Deep Trekker, where you'll provide top-notch customer support for ROV technologies. This role focuses on troubleshooting and assisting customers while engaging with groundbreaking robotics.

Deep Trekker seeks a Customer Support Representative to assist customers with ROV-related inquiries and issues. You are responsible for communicating through various channels while offering diagnostics and managing support tickets throughout the service lifecycle.

Working collaboratively with engineers and technicians will enhance the resolution process, coupled with maintaining accurate case documentation.

Key Responsibilities:
Respond to customer inquiries via phone, chat, and email
Troubleshoot mechanical and software-related issues




Manage customer repair processes efficiently
Maintain complete product knowledge for informed support
Generate quotes for repairs and upgrades effectively

Requirements:
Background in customer service or technical support
Robust problem-solving skills
Excellent verbal and written communication
Competency with CRM and ERP systems
Readiness to engage in paid On-Call Support

Elevate your career in customer support while working with cutting-edge underwater technologies at Deep Trekker.
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📌 Customer Support Representative For Rovs Kitchener (Canada)
🏢 Halma
📍 Canada