Join ChargeLab in Etobicoke, Toronto as a Technical Support Specialist for EV Charging, providing bilingual assistance in English and French. Focus on delivering a top-notch support experience across various platforms.In this role, you will engage with EV drivers and site hosts while handling their technical and payment-related inquiries in both languages. The position involves collaboration with various internal teams to resolve issues swiftly and drive continuous improvement in service quality.Key Responsibilities:
Serve as the main point of contact for bilingual support
Collaborate to uphold service level agreements
Assist users through chat, email, and phone
Analyze logs for diagnosing technical issues
Escalate problems related to hardware and connectivityRequirements:
Fluency in English and French, written and spoken
Background in customer or technical support necessary
Experience with ticketing systems like Zendesk
Solid analytical and communication abilities
Post-secondary degree in a STEM-related field is preferredBring your expertise to ChargeLab and help shape the future of EV charging!#J-18808-Ljbffr

📌 Technical Support For Ev Charging At Chargelab Toronto
🏢 King River Capital Group
📍 Toronto