Bilingual Customer Service Representative – Temp-to-Perm

Location: Mississauga, Ontario
Job Type: Full-Time, Temp-to-Perm
Schedule: Monday to Friday, approximately 8:00 AM – 5:00 PM
Work Arrangement: Fully On-Site
Pay Rate: $29.00–$38.50/hour, based on experience

About the Company

Our client is a global leader in industrial automation and robotics, providing advanced automation solutions, robotic technology, and technical products to manufacturers and businesses across Canada and around the world.

Known for its innovation, engineering expertise, and commitment to customer service, the organization supports customers across a variety of industries and plays an important role in helping businesses improve productivity, efficiency, and manufacturing performance.

This is an excellent opportunity to join a well-established and respected organization and build a long-term career within the growing automation and robotics industry.

About the Opportunity

Fuze HR is currently recruiting for a Bilingual Customer Service Representative to join our client's team on a temp-to-permanent basis.

The successful candidate will provide customer service and order-processing support to customers across Canada, with a particular focus on supporting French-speaking customers in Quebec.

You will join an established five-person customer service team and manage customer inquiries, quotations, purchase orders, and spare/replacement parts orders from the initial customer request through to fulfillment and shipping.

This position is well suited to someone with strong customer service, order processing, and ERP experience who enjoys working in a technical and fast-paced environment.

Key Responsibilities

- Respond to customer inquiries by phone and email in a professional and timely manner
- Provide customer support in both English and French
- Review customer requirements and determine appropriate parts, quantities,



specifications, and availability
- Prepare accurate quotations based on customer requirements
- Verify pricing, inventory availability, and lead times
- Receive, review, and process customer Purchase Orders
- Enter and manage customer orders using an ERP system
- Process and manage orders from quotation through PO processing, fulfillment, and shipping
- Monitor orders and provide customers with accurate status updates
- Follow up on deliveries and resolve order-related issues
- Process returns, credits, warranty claims, and other customer service transactions
- Gather and review technical information to accurately identify customer part requirements
- Reference technical manuals, documentation, and product information when assisting customers
- Work closely with internal departments, including Sales, Finance, Purchasing, Inventory, Logistics, Technical Support, Service, and Training
- Maintain accurate customer and order information within the ERP system
- Manage multiple customer requests while maintaining a high level of accuracy and attention to detail
- Handle challenging customer situations professionally and work toward effective resolutions
- Develop strong product knowledge to provide increasingly effective customer support

What We're Looking For

- Fluent in French and English, both written and verbal
- 3+ years of customer service, order processing, inside sales, or related experience
- Experience processing customer orders through an ERP system




- Experience preparing quotations and processing Purchase Orders
- Strong telephone and customer service skills
- Excellent written and verbal communication skills
- Strong attention to detail and accuracy
- Excellent organizational and time-management skills
- Ability to manage multiple priorities in a fast-paced environment
- Strong problem-solving and follow-up skills
- Professional, courteous, and customer-focused approach
- Ability to work effectively with multiple internal departments
- Comfortable learning technical products, parts, specifications, and documentation
- Experience with Oracle ERP
- Experience with SAP or another ERP system
- Experience in industrial, manufacturing, automation, robotics, equipment, or spare parts environments
- Technical customer service experience
- Inside sales or technical order-processing experience
- Experience working with technical manuals or product documentation
- Post-secondary education in Business, Customer Service, Supply Chain, or a related field

Why Join This Opportunity?

- Temp-to-permanent opportunity with a globally recognized organization
- $29.00–$38.50/hour, based on experience
- Monday to Friday daytime schedule
- Fully in office position
- Join an established and collaborative customer service team
- Gain valuable experience in the industrial automation and robotics industry
- Opportunity for long-term career growth and permanent employment
- Potential access to a comprehensive permanent employee compensation and benefits package, subject to the employer's terms and eligibility requirements

Important Requirements

- Clear background check required
- Candidates must be legally authorized to work in Canada
- Sponsorship is not available for this position

Contract Info / Information sur le contrat

- Job ID / No. du Poste:
- Open Positions / Postes Ouverts: 1

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📌 Bilingual Customer Service Representative (Mississauga)
🏢 Fuze HR Solutions
📍 Mississauga