Elevate customer success with Suger as an Enterprise Customer Success Manager in Vancouver. Manage strategic enterprise accounts, driving engagement and retention in a hybrid work model.
In this full-cycle role, you will be responsible for onboarding, implementation, and maintaining relationships with key enterprise customers. You'll work closely with cross-functional teams to ensure the success of your accounts and identify expansion opportunities. This agile position emphasizes proactive account management and high-touch customer engagement.
Key Responsibilities:



- Own and manage a book of Enterprise accounts from kickoff to renewal - Lead customer onboarding and implement marketplace listings - Conduct daily customer calls for support and troubleshooting - Facilitate renewals and maintain detailed account notes - Contribute to internal documentation and team syncs
Requirements: - 3+ years in Customer Success or Account Management - Experience with enterprise customers in B2B SaaS - Excellent written and verbal communication skills - Solid project management abilities - Proactive in identifying customer needs and risks
Drive customer success and engagement within enterprise accounts at Suger, leveraging solid communication and project management skills.#J-18808-Ljbffr

📌 Enterprise Customer Success Manager At Suger Winnipeg
🏢 Suger.io
📍 Winnipeg