Be a pivotal IT Advisor at iA Financial Group, enhancing contact center technologies through your expertise in Genesys. Drive collaboration and digital transformation in a hybrid setting.In this advisory role, your focus will be on bridging business needs with technology solutions. With a minimum of five years in the field, you will engage with internal teams to identify obstacles and propose solutions tailored to their requirements. Your role ensures the ongoing evolution of the Genesys platform within the organization.Key Responsibilities:
Collaborate with partners to improve contact center strategy
Document lessons learned and effective practices
Promote platform capabilities to stakeholders
Maintain strategic relationships with Genesys
Optimize the adoption of license featuresRequirements:
At least 5 years of relevant experience
Familiarity with Genesys or similar platforms
Solid analytical and relationship-building skills
Advanced proficiency in both French and English
Structured approach to documentation and knowledge sharingDrive innovation and influence the future of contact centers at iA with your expertise.#J-18808-Ljbffr

📌 It Advisor Role At Ia Focus On Genesys Quebec City (Canada)
🏢 Iaawg
📍 Canada