Lead insights-driven initiatives for guest experience at WestJet. As a Strategic Insights Team Manager, your role focuses on delivering impactful research and recommendations. In this managerial role, you will be crucial in advancing WestJet’s Strategic Insights function. You'll oversee research programs and lead a team to extract actionable insights from data. Your work will directly influence strategic decisions within the organization, ensuring alignment with guest and employee needs. Key Responsibilities:
Manage a talented Strategic Insights team for success
Ensure rigorous execution of research initiatives
Simplify complex data into transparent recommendations
Collaborate with leaders to define research needs
Improve methodologies and adapt research technologies Requirements:
Bachelor’s degree in business or related discipline
7+ years in customer insights or analytics
3+ years in leadership roles
Robust background in qualitative and quantitative research
Familiarity with CX platforms like Qualtrics Contribute your strategic expertise at WestJet to enhance the guest experience through informed insights. #J-18808-Ljbffr

📌 Westjet Strategic Insights Team Manager Calgary
🏢 WestJet
📍 Calgary