Regional Field Manager

Full time on site position.

Responsibilities

- Provide day-to-day operational leadership at checkpoint(s) in Victoria or Kelowna, managing RSDMs, RCRCs and SOs.
- Responsible for daily operations to ensure KPI and SLA compliance (e.g., wait time; daily service levels, staffing requirements, screening compliance, etc.).
- Proactively lead performance and conduct reviews, coaching RSDMs and frontline staff as required.
- Coordinate with Regional Operations Manager for resource planning, optimization and ensuring operational alignment.
- Participate in emergency response planning and execution during critical incidents.
- Ensure break management is administered as per CBA and Insights tracking are maintained to minimize non-productive time.
- Serve as the primary escalation point for operational and personnel issues on shift.
- Liaise with union representatives and support RSDMs/RCRCs with staff interaction.
- Assist in follow-up meetings and preparation of required documentation.
- Promote Paladin’s CARE culture through frontline engagement and visible leadership.
- Create windows of opportunities and guide frontline to deploy staff for downtime training like XRT/RLP, SOBs, etc.
- Assist Regional Operations Manager in administrative tasks like attendance management, shift bids, scheduling, payroll, consumables, Time and Attendance System, overtime, etc.




- Any other duties as assigned by the Regional Operations Manager/Director, Operations.

Requirements

- Minimum 3–5 years of progressive leadership experience, preferably in aviation, security, or logistics.
- Post‑secondary education in a related field (e.g., Business, Criminology) is a robust asset.
- Experience working in a unionized, regulated environment is preferred.
- Strong interpersonal and conflict resolution skills with the ability to lead tough conversations.
- Excellent organizational and reporting skills, with a focus on continuous improvement and change management.
- Ability to work flexible hours in a energetic 24/7 environment.
- Able to obtain Transport Canada security clearance.

The Paladin Difference

We are committed to being Curious, Accountable, Respectful, and Exceptional, and making the world a safer and friendlier place because we CARE!

If this sounds like a team that you'd like to join, we want to meet you!

La différence Paladin commence avec notre équipe. Nous nous engageons à être Curieux, Responsable, Respectueux et Exceptionnel, et à rendre le monde plus sûr et plus convivial parce que nous "Nous soucions"! Si cela vous semble être une équipe à laquelle vous aimeriez vous joindre, nous voulons vous rencontrer!

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📌 Regional Field Manager at Paladin Airport Security Services (Victoria)
🏢 Paladin Airport Security Services
📍 Victoria