What You'll Do:

- Govern and administer the end-to-end Enterprise Change Management process.
- Review, assess, and approve complex, high-risk, and enterprise-wide change requests to ensure compliance with organizational standards and policies.
- Facilitate Change Advisory Board (CAB) meetings and provide recommendations on change risk, scheduling, and implementation readiness.
- Lead the assessment of change-related risks and ensure appropriate mitigation, contingency, and backout strategies are documented.
- Monitor enterprise change schedules and proactively identify potential conflicts, business impacts, and service risks.
- Ensure all required implementation, validation, testing, and backout activities are completed and documented.
- Provide expert guidance and consultation to change requestors, implementers, project teams, and business stakeholders.
- Monitor compliance with IT General Controls (ITGCs), audit requirements, Change Management policies, and governance standards.
- Develop and present operational and executive-level reporting on change performance, trends, risk exposure, compliance, and process effectiveness.
- Collaborate with the Problem Management team to investigate change-related incidents and facilitate post-implementation reviews, root cause analysis, and lessons learned activities.
- Collaborate with Incident and Problem Management teams to improve overall service stability and operational effectiveness.
- Drive continual service improvement initiatives and process maturity enhancements within the ITSM framework.
- Lead the administration, governance,



optimization, and automation of ServiceNow Change Management workflows, reporting, controls, and related platform capabilities.
- Participate in internal and external audit activities, including control walkthroughs, evidence collection, compliance reviews, and remediation of audit findings.
- Develop and deliver Change Management training, process documentation, and stakeholder guidance.
- Act as a subject matter expert for Change Management, providing governance leadership and process consultation across the organization.
- Mentor and support Change Management Specialists and other stakeholders in the adoption of Change Management best practices.

What You Bring:

- 5+ years of experience in IT Change Management, IT Service Management, or related IT operations functions.
- Advanced knowledge of ITIL Change Enablement / Change Management principles, governance, and best practices.
- Extensive experience facilitating CAB meetings and managing complex, high-risk, and enterprise-wide changes.
- Advanced experience with ITSM platforms, including ServiceNow Change Management administration, reporting, and workflow optimization.
- Experience working within governance, compliance,



audit-controlled, and regulatory environments.
- Experience supporting internal and external audits, including ITGC controls, compliance reviews, and audit remediation activities.
- Strong understanding of risk management, governance, compliance, IT General Controls (ITGCs), and audit requirements.
- Experience developing and presenting operational and executive-level reports, dashboards, metrics, and trend analysis.
- Excellent verbal, written, and presentation skills.
- Demonstrated ability to influence and communicate effectively with technical teams, senior leadership, and executive stakeholders.
- Strong analytical, problem-solving, organizational, and decision-making skills.
- Strong time management skills with the ability to manage competing priorities, meet multiple deadlines, and work effectively in a quick-paced environment.
- Experience leading process improvement initiatives, governance programs, and organizational change efforts.
- Experienced with Change Automation/DevOps
- Experience mentoring, coaching, or providing guidance to ITSM practitioners and stakeholders.
- ITIL v4 Foundation certification required; advanced ITIL certifications preferred.

Location: Toronto, Ontario OR Calgary, Alberta (Hybrid: In-office 4 days a week)

We're always looking for great talent!

In addition to competitive pay, we offer:

- Comprehensive benefits and retirement programs
- Performance incentives, Continuing Education Pr

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📌 Senior Change Management Specialist (Calgary)
🏢 Canadiantirecorporation
📍 Calgary