- Build and maintain Optiom's CMDB — applications, infrastructure, integrations, data flows
- Consolidate every technology vendor agreement into a single register, and flag gaps, expiries, and duplicate spend
- Run business impact assessments and rate every application for criticality
- Set recovery targets and hold the setting to them
- Write and exercise Business Continuity, Disaster Recovery, and Incident Response plans for every critical application
- Keep security policies and control documentation current
- Answer due diligence questionnaires from broker, dealer, and OEM partners using a governed source
- Build governance artifacts as a hands-on individual contributor
- Work with Vendor Management business analysts and own the outcome

Requirements

- 3–6 years in IT governance, risk, compliance, service management, or IT security in an operational role
- Hands-on experience building or substantially rebuilding a CMDB or asset/configuration register
- Experience authoring business continuity, disaster recovery, or incident response documentation — not just reviewing plans someone else wrote
- Working knowledge of a recognized framework (NIST CSF, ISO 27001, ISO 22301, COBIT, or ITIL)
- Comfort reading commercial contracts and pulling out the terms that actually matter — notice periods, termination rights, SLAs
- Documentation discipline and persistence to chase down owners until you get an answer
- Post-secondary education in IT, business, or a related field — or equivalent experience
- Bonus: ITIL Foundation, CompTIA Security+, CRISC, CISA, CISM, or a DRI International certification (ABCP/CBCP)
- Bonus:



Experience in insurance, financial services, or another regulated industry
- Bonus: Familiarity with Microsoft 365, Entra ID, and Defender
- Bonus: Experience with ServiceNow, Jira, or Confluence
- Bonus: Exposure to SaaS, MGA, or carrier platform environments

Core Competencies

Demonstrates expertise in IT governance, risk management, and compliance, with a strong focus on building and maintaining a Configuration Management Database (CMDB) and authoring critical documentation for business continuity and disaster recovery. Proficient in vendor management and contract analysis within regulated industries.

Highest-signal resume keywords

- IT Governance
- Configuration Management Database (CMDB) Development
- Business Continuity Planning
- Disaster Recovery Documentation
- Risk Management Frameworks (NIST CSF, ISO 27001)

ATS Optimization Keywords

Hard Skills

- IT Governance
- Risk Management
- Compliance
- Service Management
- Business Continuity Planning
- Disaster Recovery Planning
- Incident Response Documentation
- Configuration Management Database (CMDB)
- Contract Analysis
- Documentation Discipline

Soft Skills

- Persistence
- Attention to Detail
- Communication

Certifications & Qualifications

- ITIL Foundation
- CompTIA Security+
- CRISC
- CISA
- CISM
- DRI International Certification (ABCP/CBCP)

Industry Keywords

- Insurance
- Financial Services
- Regulated Industry
- SaaS
- MGA
- Carrier Platform

Tools & Technologies

- Microsoft 365
- ServiceNow
- Jira
- Confluence
- Entra ID
- Defender

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📌 IT Security Analyst – Resilience (Calgary)
🏢 Jobtailor
📍 Calgary