Drive customer satisfaction as a Customer Assistance Representative at Metergy Solutions. This role focuses on addressing inquiries, resolving billing issues, and maintaining exceptional service in a growing company.
As a vital member of Metergy Solutions, the Customer Assistance Representative will enhance the customer experience by providing timely support and handling both inbound and outbound calls. This position requires proactive engagement in service requests and special projects, contributing to the overall improvement and efficiency of operations.
Key Responsibilities:
• Answer service requests swiftly and professionally
• Conduct research to resolve customer billing complaints
• Schedule payment arrangements with customers




• Escalate accounts according to established policies
• Document detailed customer interactions and service requests
Requirements:
• Call center experience in an inbound workplace preferred
• High school diploma or equivalent required
• Effective oral and written communication skills in English
• Ability to manage conflict and work under pressure
• Proficiency in Word and Excel required
Engage with customers effectively at Metergy Solutions and contribute to their satisfaction by providing excellent service in this key role.
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📌 Metergy Solutions Customer Assistance Representative (Toronto)
🏢 Metergy Solutions
📍 Toronto