Elevate legal support services as Clio's Vice President of Customer Experience. Lead a transformative strategy for global customer support that redefines industry standards.In this key executive role, the Vice President of Customer Experience will spearhead Clio's efforts to revolutionize customer support through strategic initiatives and a focus on high-value client interactions. You will manage a robust global team and ensure Clio's cutting-edge AI solutions enhance the customer journey through our legal management tools.



This is a unique opportunity to drive operational excellence and shape the future of legal support on a worldwide scale.Key Responsibilities:Develop transformative strategies for customer supportOversee a global team operating in five locationsOptimize the integration of AI agents into support functionsDrive quality and effectiveness in customer interactionsEngage with leadership teams to influence product developmentRequirements:Executive experience in customer support and engagementFamiliarity with AI technology in service environmentsStrong financial acumen and operational oversightExcellent strategic planning and execution skillsProven ability to implement cultural change in organizationsShape Clio's approach to customer support while driving innovations that support legal professionals around the globe.#J-18808-Ljbffr

📌 Vice President Of Customer Experience At Clio (Vancouver)
🏢 Clio
📍 Vancouver