Lead Client Services globally at CORA Loyalty as Vice President, focusing on client health, renewals, and operational excellence. This is a hands-on leadership role for a proactive leader in a dynamic environment.

CORA Loyalty seeks an experienced Vice President of Client Services to shape global Account Management with measurable impact and governance. You will take ownership of client health metrics such as NRR, CSAT, and renewal readiness while maintaining operational execution across teams. As a player-coach, direct engagement with clients and effective account discipline are crucial to success.

Key Responsibilities:



• Develop the global Client Services operating model • Lead Client Services teams through active coaching • Ensure delivery governance and escalation control • Manage core post-sale performance metrics effectively • Drive renewal readiness ahead of contract dates

Requirements: • Proven leadership in Client Services or Account Management • Solid analytical skills and experience with KPIs • Hands-on experience in operational roles • Excellent communication and interpersonal skills • Experience in a global context with diverse teams

Excel as a strategic leader at CORA Loyalty, driving client retention and delivering exceptional service with a focus on growth. #J-18808-Ljbffr

📌 Global Client Services Leader at CORA Loyalty (Winnipeg)
🏢 Talentmanagementsolution
📍 Winnipeg