Become part of Komatsu’s team as a Technical Customer Support Specialist in Sparwood, BC. This position merges customer service, technical expertise, and problem-solving for mining operations.
In this role, you will engage directly with clients, managing their service needs and ensuring their equipment is operating at peak performance. Your efforts will support some of Canada’s largest mining operations, offering a unique prospect to apply your technical skills in a practical setting while driving service improvements.
Key Responsibilities:
• Manage customer parts and service orders
• Coordinate with supply chain and planning teams
• Facilitate sourcing of parts to minimize delays
• Handle technical queries and resolve customer issues
• Monitor service delivery KPIs for improvements
Requirements:
• At least 3 years in customer service
• 5+ years in the mining or heavy equipment field
• High School Diploma needed; Journeyperson certification preferred
• Experience with ERP systems, preferably SAP
• Excellent communication and multitasking skills
Leverage your customer service and technical skills to support Komatsu’s mission and clients effectively.
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