Advantage Ford is expanding again! We're currently seekingan Internal Service Advisor to join our team!
The Wood team believes that its people are its greatestasset. We provide our employees with competitive salaries and careers that growwith them. As a group with dealerships, a collision repair centre and anonline pre-owned sales lot, we believe our success and growth is built on thedrive and dedication of our people. If you’ve got what it takes to be a naturalleader, trainer and coach with a proven track record in the automotive industrythan this is your opportunity to join us.
About the role: Reporting to the Service Manager, the successful candidatewill be highly motivated individual that will arrange work assignments andrepair order flow to boost efficiency and maximize benefit of technician’sskill level and workload to ensure our valued guests have the best experience.In addition, coordinate new and used vehicle deliveries.
Responsibilities: Maintainbalance by leveraging our dispatch system for work distribution processand ensures ongoing communication between service advisors, parts counterpersonnel, technicians and management to maximize the use of our availableresources in the shop.
Implementsand maintains an effective dispatch system ( PBS )
Prioritizesand controls all comebacks to ensure proper and prompt attention
Ensuresproper repair order documentation, i.e., complaint, cause, and correctionnoted on every repair order with punch time for each operation
Reviewsjob status frequently, logging status and reporting any change in time orcost estimates to the appropriate Service Advisor and/or customer
Reviewcompleted repair orders to ensure they fully describe reason for visit,diagnosis, and time/materials used for repair work.
Monitorstatus of service orders, and notify service advisor/customer of anynecessary adjustments to time/cost estimates.
Keeprepair log up-to-date to DMS




Relayjob status information to service management
CoordinateNew / Used vehicle sales deliveries with accessory, detail and sublet whenrequired.
Usecourteous skilled demeanor to serve customers and team members
Committo a high standard of customer satisfaction.
Requirements: Minimum1+ year experience in the service department / dealership setting
Avalid's driver license and a good driving record, per company standards
Anenthusiastic, motivated, and energetic person who has a personaldetermination to overcome possible objections while providing anoutstanding customer experience
Professionalpersonal appearance
Excellentoral and written communication abilities
Processand detail oriented with developed organizational skills
Confidentin ability to work under pressure and prioritize
Keepwork area clean and orderly
Completeother duties as assigned
PBSExperience an asset
Some of the rewards of joining our team: Exceptionalbenefits package
PensionPlan with employer contributions – free money!
EmployeeAssistance Program including, Financial Advisory Services, NutritionalCounselling, Legal Advisory Services, Counselling Services, fitnessprogram, and more!
Corporaterates at YMCA and Goodlife Fitness
Groupsocial events and company perks.
Are you the kind of person who wants to make a difference intheir community, and build a solid career with a growing organization? Considerjoining Wood Automotive Group. For nearly 40 years, we have worked hardproviding unparalleled customer service, competitive pricing and qualityproducts. Committed to education and community, we are proud sponsors of manyorganizations such as: the SAIT Automotive Business Administration program,KidSport, the PREP program, The Salvation Army, the SSUBI ("Hope")Foundation and the Rogers Charity Classic.
We thank all candidates for their interest. Only thoseselected for interviews will be contacted.

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📌 Internal Service Advisor (Alberta)
🏢 Wood Automotive Group
📍 Alberta