Transform client interactions as a CCaaS Solutions Consultant through Accenture Song. Utilize your experience with NiCE CXone and Cognigy to create impactful AI solutions for contact centers.

In this role, you'll take ownership of solution workstreams, collaborating with senior team members. Your responsibilities include designing and implementing conversational AI systems while contributing to client proposals and best practices in our CCaaS practice. Your insights will help revolutionize customer experiences.

Key Responsibilities:
• Design agent-assist copilots and virtual agents
• Configure applications using CXone and Cognigy
• Oversee build processes and ensure quality
• Collaborate on integration with enterprise systems
• Mentor junior team members through projects

Requirements:
• 2+ years of experience in contact center technologies
• 1+ years of hands-on work with Cognigy
• Solid grasp of cloud architecture fundamentals
• Proficient in coding and debugging
• Excellent presentation skills for client engagement

Drive advancement in customer connection as you shape the future of client engagements.
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📌 CCaaS Solutions Consultant Role at Accenture (Quebec City)
🏢 Accenture
📍 Quebec City