Join BMO as a Virtual Mortgage Specialist, where you will drive customer engagement during mortgage renewals and financing inquiries. Leverage your communication skills and industry knowledge in a hybrid work setting.
We're seeking a motivated candidate with at least 2-3 years of experience in personal lending and a good understanding of market trends. Your role includes managing customer transactions and developing meaningful business relationships to drive sales.
Key Responsibilities:
• Handle customer contacts for mortgage renewals and inquiries
• Manage transactions and provide solutions effectively
• Collaborate on marketing strategies relevant to customers
• Follow through on requests ensuring accuracy
• Escalate complex issues to management when necessary
Requirements:
• Relevant experience in lending and home financing
• Knowledge of call center operations and policies
• Positive organizational and collaboration skills
• Ability to analyze customer needs and solutions
• Proficiency in French and English for client interaction
Utilize your expertise and contribute to client retention and satisfaction at BMO.
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📌 Virtual Mortgage Specialist Position (Halifax Regional Municipality)
🏢 BMO
📍 Halifax Regional Municipality