Elevate customer service quality as a Team Leader at Ainsworth (a GDI company). Oversee a dynamic team, ensuring efficient handling of customer interactions.

In this role, you will inspire your team of Customer Service Representatives by providing the necessary resources, coaching, and direction. You will also evaluate processes, implement improvements, and ensure that all team members receive effective training. Your hands-on approach will foster a supportive atmosphere conducive to high performance.

Key Responsibilities:
• Manage daily operations of the customer service team
• Host regular team meetings and performance discussions
• Provide feedback and coaching based on quality assurance
• Address and resolve employee performance issues
• Develop operational standards along with the management team

Requirements:
• At least 2 years of leadership in a contact centre
• Excellent problem-solving and customer service skills
• Experience in coaching and mentoring employees
• Ability to work in a rapid-paced environment
• Bilingualism is a plus

Join Ainsworth and make impactful changes in customer service delivery while advancing your career.
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📌 Contact Centre Services Team Leader (British Columbia)
🏢 Ainsworth
📍 British Columbia