Transform client interactions at Capital Economics as a Junior Client Experience Manager. This hybrid role emphasizes proactive relationship management and client retention.

As a member of the Client Experience team, reporting to the Global Head, you will forge solid connections with Gateway clients, reduce churn, and enhance customer satisfaction. Responsibilities include managing renewals, promoting engagement through various events, and analyzing data to inform strategy. The ideal candidate is commercial-minded, tech-savvy, and skilled in relationship building.

Key Responsibilities:
• Negotiate contracts and manage renewal processes
• Engage users on Gateway accounts to foster relationships
• Track and monitor metrics to detect at-risk clients




• Deliver valuable content to maintain client engagement
• Organize check-ins and strategic reviews with key clients

Requirements:
• 1-3 years in account management or client success roles
• Experience in SaaS or subscription business models
• Proven communication and relationship-building skills
• Familiarity with CRM systems including Salesforce
• Able to analyze data to enhance outcomes

Join Capital Economics and leverage your client engagement skills while driving value in this pivotal role.
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📌 Junior Manager, Client Experience at Capital Economics (Ontario)
🏢 Socket.dev
📍 Ontario