Step into a dynamic role as a Support Engineer II at Synoptek, where you'll provide critical IT support to our clients. Your skills in ticket triage and customer engagement will be key in this hybrid-focused position.

As a part of our dedicated team in Saint John, Synoptek’s Support Engineer II is responsible for ensuring customer satisfaction and effective problem resolution. You will leverage advanced analytics to tackle issues and maintain high standards of compliance with our policies. The position invites you to thrive in a culture of learning and support.

Key Responsibilities:
• Assess and assign tickets based on priority and urgency
• Actively communicate and understand customer inquiries




• Use analytics for patch management and infrastructure troubleshooting
• Adhere to security standards and business ethics
• Review resolved issues for continuous service improvement

Requirements:
• Bachelor’s degree or commensurate experience
• At least 2 years in technical customer support
• Proficient with enterprise environments and remote access tools
• Relevant IT certifications preferred
• Excellent critical thinking and communication skills

Provide exceptional IT support as you grow in your career at Synoptek in Saint John.
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📌 Technical Support Engineer II Role (Newfoundland and Labrador)
🏢 Synoptek
📍 Newfoundland and Labrador