Enhance customer service efficiency with Alcor Solutions as a Senior ServiceNow Consultant focusing on Customer Workflows. This role emphasizes CSM, CPQ, and SOM expertise while you work directly with clients.

You will be responsible for leading discovery sessions to capture customer pain points and design customized ServiceNow solutions. Your hands-on experience will enable the implementation of comprehensive Lead-to-Cash processes while collaborating across teams for effective delivery. This position stresses both technical execution and engaging customer interaction for successful implementations.

Key Responsibilities:
• Lead client workshops for business process assessment
• Implement scalable ServiceNow CSM solutions accurately




• Customize CPQ and SOM applications effectively
• Design seamless end-to-end Lead-to-Cash workflows
• Mentor junior consultants and enhance solution practices

Requirements:
• Bachelor’s in Computer Science or related field
• 5+ years of ServiceNow CSM experience
• ServiceNow CSA and CIS-CSM certifications
• Expertise in integration and API development
• Exceptional stakeholder management skills

Utilize your consulting skills to drive success for customers at Alcor Solutions through tailored ServiceNow implementations.
#J-18808-Ljbffr

📌 ServiceNow Consultant for Customer Workflows (Ontario)
🏢 Bilinguallink
📍 Ontario