Become a key problem-solver with Cayenta as a Remote Support Analyst. Engage with customers, investigate complex issues, and utilize AI tools to enhance service delivery.

Cayenta, a division of Harris, is seeking a Remote Support Analyst to tackle intricate application issues. Your role emphasizes analytical skills, customer service, and teamwork. You'll use up-to-date technology to find accurate solutions while building your knowledge base and contributing to a culture of continuous improvement.

Key Responsibilities:
• Resolve customer issues promptly and thoroughly
• Monitor support queues and own tickets until resolution
• Investigate data and application integration problems
• Collaborate with teams for complex issue resolution
• Document solutions and enhance team knowledge base

Requirements:
• Experience in technical or customer support roles
• Strong communication and analytical skills
• Proficiency in SQL and database troubleshooting
• Familiarity with AI tools and software support
• Ability to work independently and adapt quickly

Your analytical mindset and problem-solving skills will drive excellence in support at Cayenta.
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📌 Remote Support Analyst at Cayenta (Ontario)
🏢 Harris Computer
📍 Ontario