We’re a Calgary-based, owner-operator coffee company with nine cafés in addition to our roasterie and HQ at the Simmons building in Calgary’s historic East Village. We’re passionate about coffee and creating welcoming, memorable experiences for our customers. We’re a dynamic, growing company, and we’re looking for a special individual to join our management team as Assistant Cafe Leader (our name for Assistant Manager) at the recent CrossIron Mills location , opening October 2026. The position is available as on immediately ; is full time , and comes with a competitive professional level salary and benefits package, based on level of experience.

During the training period, and until construction of the café is complete, the selected candidate will be assigned to one of our existing café locations. They will receive hands-on training directly from a Café Leader and Assistant Café Leader, under the supervision of the Director and Manager of Café Operations, as well as the Director of Coffee Culture and Assistant Trainer.

WHY THIS ROLE MATTERS
As an Assistant Cafe Leader, you’re not just running a café—you’re building a team, shaping a culture, and creating memorable experiences for every guest who walks through the door.

You’ll lead from the front, balancing people, operational and financial support while overseening Coffee Culture and Quality , all while nurturing a strong sense of hospitality to guests.

RESPONSIBILITIES

2. Driving Coffee Quality

3. Running Exceptional Operations

PRE-REQUISITES

Have a true passion for coffee: you care deeply about quality, sourcing, and craft

A positive and hospitality-driven individual who enjoys connecting with guests and creating a welcoming atmosphere.

Nurture a fun environment - we make coffee and treats!

Preferably bring at least 1 year of management experience in coffee or restaurants

Are a strong communicator and coach who enjoys developing people

Love building positive, high-performing teams

Are energized by a fast-paced, ever-evolving environment

Are motivated by business performance and growth

Are available full-time , including weekends and holidays

Flexible availability for mornings and evenings , aligned with café hours (estimated 9:00 AM–10:00 PM).

Have reliable transportation to or live within a reasonable commuting distance of CrossIron Mills and Rocky View County .

OPERATIONS
The ACL is the primary person responsible for the following items:





Supply Management – ensure stock inventory levels are right and orders are placed at the right times. Track and manage waste costs, implement waste reduction initiatives

Maintenance – report issues through the tool, elevate to CL when needed, follow up with Technician, fill out monthly maintenance checklist.

Cleanliness Management - ensure and supervise the cleanliness and sanitation, as well as the organization and tidiness of the cafe, through checklists assignment and completion

Shift Leadership - assign roles on the floor, manage breaks, rotations.

Product QC – uphold QC standards on coffee, food and drink. Report quality issues to CL - for training or QC follow up.

Feedback - provide feedback to the Director of Coffee Culture on QC, provide feedback to the Head Roaster on the coffees.

Expectation of collaborative and open communication with the Cafe Leader, other coffee and cafe leaders and Training department

COFFEE QUALITY
The ACL is the go-to expert on day to day coffee quality. It is their responsibility to ensure the equipment is functioning properly and track maintenance related issues early on. They work closely with both the CL and the training department to ensure the cafe is serving the best quality coffee possible.

Dial drip weekly and communicate settings

Dial Tone (if applicable)

Ensure Tone inventory management and freezing schedules are maintained (if applicable)

Dial new batches and new coffees (including machine temp changes)

Reevaluate shot parameters weekly

Ensure Espresso dialing sheets are maintained

Measure and report back weekly (water, coffee TDS, brewing temps, Fetco water volume, espresso machine flow rate) using provided form

Monthly grinder cleaning

Coffee date rotation (both retail and cafe use)

ASSIST THE CL
The ACL assists the CL daily and assumes full responsibility for the following tasks on days where the CL is not present:

Schedules – first line of defense for schedule coverage

Launches – ensure new product launches and initiatives are carried out smoothly, staff are trained and aware

Aesthetic Standards – carry out the cafe look and feel standards (organization, “outside/inside customer view”, music, apparel)





Emergency Response – deal with real-time emergencies as per the manual

LEADERSHIP

Coaching – continually work with the CL and the team to improve individual performance. The ACL is the coach and mentor of the baristas through training, delegation and verbal feedback.

Onboard – Assist with new hire onboarding and training along with the Cafe Leader.

Staff morale – foster a growing work environment through positive reinforcement and verbal recognition; participate in nominating deserving staff for recognition; monitor the morale and report and work to the CL about any issue or recognition needed.

KNOWLEDGE

Expert level knowledge of coffee (our producers, our coffees, tasting notes, coffee terminology, varieties, processing methods, harvest periods, green freezing)

Will be given extra training at the Director of Coffee Culture’s discretion.

SERVICE

Deal with in-café customer complaints

Lead by example – demonstrate exemplary customer service and quality.

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Phil & Sebastian Coffee Roasters is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: We are committed to equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex, age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by Alberta laws or regulations. We will not tolerate discrimination or harassment based on any of these characteristics. We encourage applicants of all ages.

Work Remotely: No

Job Types: Full-time, Permanent

We are required to collect and hold data about all applicants to enable the us to process all job applications. You hereby freely give Phil & Sebastian Coffee Company Canada Ltd., the prospective employer, consent to use and process your personal data relating to your job application. In giving your consent, you understand that you can ask to see this data to check its accuracy at any time. You understand that if you are unsuccessful with your application, your data will be destroyed after 6 months.

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📌 Assistant Cafe Leader - CrossIron Mills (Alberta)
🏢 Push Operations
📍 Alberta