Lead customer service excellence as a Circulation Shift Supervisor at the Port Moody Public Library. Engage patrons directly while managing circulation duties daily for a rewarding library experience.

This full-time position focuses on providing frontline service, addressing patron inquiries, and enhancing overall library experiences. You will guide patrons on services, resolve concerns, and oversee the return and processing of library materials, contributing to systematic operations in the circulation department.

Key Responsibilities:
• Deliver frontline customer support for checked-out materials
• Address patron concerns and guide them to library services
• Manage item returns and maintain quality control
• Process fines, fees,



and register new patrons
• Assist in supervising staff and scheduling tasks

Requirements:
• Secondary school graduation or equivalent experience
• 1-2 years in library circulation roles or similar
• Robust leadership and supervisory abilities
• Excellent customer service and complaint resolution skills
• Familiarity with cash handling and reporting procedures

Effectively lead the team in enhancing the library's community engagement and service capability.
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📌 Circulation Shift Supervisor at Port Moody Library (British Columbia)
🏢 City of Port Moody
📍 British Columbia