MEDICAL RECORDS AND REFERRAL COORDINATOR Full-time | Permanent
Bring your skills to a place where care, culture, and coordination come together.
ORGANIZATION OVERVIEW At Wabano Centre for Aboriginal Health, you will be part of a dynamic, values-driven team committed to providing culturally safe and holistic care to Indigenous communities in Ottawa. If you are passionate about community health, organization, and making a real impact, this is your opportunity.
Support culturally safe and trauma-informed care
Access ongoing professional development and cultural training
Be part of innovative Indigenous health delivery models
Competitive salary and benefits package
POSITION SUMMARY The Medical Records and Referral Coordinator plays a critical role in supporting clinical operations by ensuring the accurate management of medical records, timely processing of referrals, and consistent follow-up to support continuity of care. This role requires exceptional organizational skills, attention to detail, and the ability to manage competing priorities efficiently in a high-volume clinic.
The Coordinator works closely with clinicians, the Medical Reception team, community partners, and Indigenous clients. At times, this role will also provide front desk support to ensure smooth clinic flow during periods of high demand or staffing shortages.
KEY RESPONSIBILITIES Maintain, organize, and update electronic medical records in compliance with PHIPA and organizational standards
Log, track, and follow up on referrals to specialists, hospitals, and allied health providers to ensure timely access to care




Monitor referral status and proactively follow up to support continuity of care
Upload incoming medical reports and documentation to client charts and notify providers as required
Support the Medical Reception team, including appointment confirmation calls and administrative assistance
Provide front desk coverage for lunch and as needed during high-volume periods or staff shortages
Assist with general clinic administrative duties to support efficient clinic flow
Maintain strict confidentiality while delivering culturally safe and respectful service
Work collaboratively with interdisciplinary health teams in a trauma-informed manner
KEY QUALIFICATIONS Diploma or certificate in Health Office Administration, Medical Office Assistant, Medical/Health Records, or equivalent experience
1–3 years of experience in a medical, Indigenous, or community health setting
Demonstrated ability to manage multiple tasks efficiently in a fast-paced, high-volume clinic
Strong attention to detail with excellent organizational and time-management skills
Experience working with Electronic Medical Records (e.g., PS Suite, TELUS Health)




Knowledge of PHIPA and health information confidentiality standards
Strong communication and interpersonal skills
Understanding of Indigenous health systems and barriers to care
LANGUAGE REQUIREMENTS English required
Indigenous language is a strong asset
WHY JOIN WABANO? Work with a values-driven, interdisciplinary team
Provide culturally secure care to Indigenous clients
Access professional development and cultural training
Competitive salary and benefits package
Contribute to innovative community health models
Salary $58,000 to $60,000 per year plus a competitive benefits package
Successful candidates will be required to provide a criminal reference check prior to employment.
Wabano Centre for Aboriginal Health is an inclusive and equitable organization.
We strongly encourage applications from qualified individuals, including people with disabilities and members of visible minorities.
While this position is open to all qualified applicants, preference will be given to candidates of Indigenous ancestry (please self-identify in your application).
Wabano is committed to a barrier-free recruitment process. Accommodations are available upon request in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.
“This posting is for an existing vacancy. All applications are reviewed by our hiring team; Wabano does not use artificial intelligence tools or artificial intelligence-enabled applications to screen or select candidates.”

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