Apply By: Friday, September 4, 2026 11:59 pm EDT

Compliance Information Services Liaison - Bilingual (English/French)
Ministry of Public and Business Service Delivery and Procurement

Division:

ServiceOntario - Registries Licensing and Services Division

City:

Toronto

Position(s) language:

Job term:

1 Temporary - up to 12 months with possible extension

Job code:

10OAD - Office Administration 10

$29.53 - $34.75 Per hour*
*Indicates the salary listed as per the OPSEU Collective Agreement.

ServiceOntario's Business and Personal Property Branch (BPPB) is seeking a results-oriented individual with exceptional customer service skills. You will investigate and respond in both French and English to customer inquiries and promote and ensure compliance with Branch-administered legislation while acting as a liaison between the branch and service delivery partners.

The Business and Personal Property Branch (BPPB), Registries and Licensing Services Division accepts, reviews and fulfills corporation registration and information filings, business registration and search related service requests received through the mail channel and supports fulfillment of business and personal property security related information and transaction requests received through the electronic, in-person, and telephone channels.

About the job
In this position, you will:

respond in both French and English to a high volume of complex customer inquiries;

research multiple legislation and regulations to ensure accurate customer response;

work in collaboration with internal/external partners to resolve customer issues;

promote and ensure compliance with legislation and regulations;

monitor the accuracy of public records to ensure compliance with policies and legislation.

What you bring to the team
Mandatory requirements

You must possess oral and written French language skills at the advanced level. Your proficiency level will be confirmed before hire. (Only a requirement for the designated position)





keyboarding at 40 wpm

Legislation and Program Knowledge
You have:

knowledge of relevant legislation and the ability to interpret and apply it to respond to complex inquiries and assess compliance

ability to learn and apply mandates, services, policies, standards, and procedures

knowledge of reference tools and resources to support service delivery partners

experience using research methods and tools to gather, verify, and analyze information

Customer Service and Communication Skills
You have:

effective verbal and written communication skills to clearly explain information and summarize issues

ability to remain calm, focused, and professional when handling complex or escalated situations

interpersonal skills to work effectively with colleagues, clients, and partners in a diverse workplace

ability to prepare reports, correspondence, and other documents

Analytical and Problem-Solving Skills:
You have:

proven analytical skills to investigate and resolve inquiries or complaints and assess potential compliance issues

ability to interpret legislation, policies, and precedents to provide guidance

ability to review information and determine appropriate next steps to resolve issues

Organization and Administrative Skills
You can:

manage multiple tasks, prioritize work, and meet deadlines

gather and track information from various sources and maintain accurate records

manage multiple cases and shift between priorities as needed

Data and Computer Skills
You have:

basic math skills to perform calculations and support reporting





experience using computer applications to prepare documents and manage information

familiarity with office equipment and tools to support day-to-day operations

Don't meet every qualification?
If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!

How we support diversity, inclusion and accessibility
We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.

Our hiring process is accessible, consistent with Ontario's Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.

Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:

diversity, equity and inclusion initiatives

accessibility

Anti-Racism Policy

1 Bilingual English/French Temporary, duration up to 12 months, 393 University Ave , Toronto, Toronto Region

Language requirements and assessment: All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

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📌 Compliance Information Services Liaison - Bilingual (English/French) (Ontario)
🏢 Fonction publique de l'Ontario
📍 Ontario