Join Canada Goose as a Lead in Experience at Rideau Centre and redefine customer interactions. Your role focuses on delivering warmth and excellence in a luxury retail environment.

You'll be instrumental in creating memorable customer journeys and strengthening brand loyalty. With 2-3 years of leadership experience, you'll coach your team, address customer queries, and leverage analytics to improve service outcomes. You'll also support talent development to ensure a dynamic and inclusive workplace.

Key Responsibilities:
• Model and deliver exceptional customer services reflecting brand values
• Teach effective service techniques and track relevant KPIs
• Address customer concerns with thoughtful coaching




• Promote clienteling culture for enhanced customer engagement
• Lead training and development initiatives for staff

Requirements:
• 2-3 years of leadership experience in a luxury setting
• Knowledge of guest management tools is essential
• Strong analytical skills to measure performance
• Flexibility to adapt in a rapid-paced retail environment
• Proficiency in time management and multitasking skills

Lead the charge for exceptional customer experiences at Canada Goose in Ottawa.
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📌 Experience Lead Role at Canada Goose (Quebec City)
🏢 Canadagoose
📍 Quebec City