Join Dermalogica's team as a Bilingual Customer Service Advisor, where you'll provide top-notch service while working in a hybrid model from downtown Toronto. Utilize your bilingual skills to create exceptional customer experiences.

You will connect with clients and skin centers, managing orders and inquiries to foster lasting relationships. The role emphasizes proactive problem-solving and collaborating with colleagues to elevate customer satisfaction. Your contributions will be vital as you manage communications and refine service processes.

Key Responsibilities:
• Process and manage orders via phone, chat, and email
• Recommend products and explain promotions to customers
• Clarify issues and ensure timely resolutions
• Collect data to prepare product and service reports
• Assist senior staff with ongoing projects

Requirements:
• Bilingual (English and French)
• High school diploma plus customer service experience
• Solid organizational and multitasking capabilities
• Proficient in Microsoft Office, especially Excel
• Skincare knowledge is a plus

Elevate client satisfaction and service excellence with Dermalogica as a Bilingual Customer Service Advisor.
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📌 Hybrid Bilingual Customer Service Advisor (Ontario)
🏢 Dermalogica Canada
📍 Ontario