We are seeking a driven Bilingual Customer Service, Vendor Qualification & Intake Representative for our growing operations. This hybrid role focuses on delivering exceptional support through structured vendor onboarding.

Applicants should be fluent in English and another language, such as Portuguese, German, or Japanese. You will be responsible for managing both inbound inquiries and vendor pre-qualification processes. The position requires strong organizational skills and a customer-oriented approach in a energetic environment.

Key Responsibilities:
• Handle customer calls and assess service needs.
• Guide vendors through onboarding and qualification processes.
• Verify information and coordinate necessary appointments.




• Maintain CRM records with accuracy and detail.
• Escalate issues and ensure timely follow-ups on complex inquiries.

Requirements:
• Bilingual in English and an additional supported language.
• Minimum of 2 years in customer-facing roles.
• Excellent verbal and written communication skills.
• Experience with CRM systems and multitasking.
• Professional demeanor and problem-solving abilities.

Leverage your bilingual talents to make a significant impact in our customer service team.
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📌 Hybrid Bilingual Customer Service Role (Ontario)
🏢 Thefvg
📍 Ontario