Elevate customer interactions as a Customer Service Supervisor at Hard Rock Digital. Lead a team in a vibrant environment focused on sports betting and gaming.

In this leadership role, you will be responsible for guiding customer service specialists in delivering exceptional support via live chat, email, social media, and voice. Your mission includes coaching team members, preparing performance reports, and ensuring compliance with industry regulations while promoting best-in-class service.

Key Responsibilities:
• Supervise daily operations to meet team goals
• Provide regular coaching and actionable feedback
• Monitor service levels and drive team performance
• Identify opportunities for process improvement
• Facilitate training sessions to develop your team

Requirements:
• Minimum 2 years of team leadership experience
• Robust decision-making and problem-solving skills
• Proven ability to mentor and motivate staff
• Knowledge of the gaming industry is preferred
• Must have flexibility in work hours

Shape the future of customer service at Hard Rock Digital, driving quality and compliance through exceptional leadership.
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📌 Hard Rock Digital Customer Service Leader (Ontario)
🏢 Bilinguallink
📍 Ontario