Join Suger as an Enterprise Customer Success Manager, focusing on enhancing client relationships in Vancouver. Drive onboarding and retention for strategic enterprise customers through a hybrid mode.

You will own a portfolio of enterprise accounts, ensuring their success and satisfaction with Suger’s solutions. Collaborate with internal teams to tailor implementations and proactively address customer needs. This role combines strategic initiative with an emphasis on customer engagement and support.

Key Responsibilities:
• Manage onboarding and implementation of enterprise customer accounts
• Drive customer health, adoption, and retention metrics
• Facilitate ongoing support and deliver training sessions




• Identify upsell opportunities and manage renewals
• Document customer interactions and feedback for team insights

Requirements:
• 3+ years in a customer-facing role, preferably in SaaS
• Proven track record with enterprise customer relationships
• Exceptional communication and organizational skills
• Strong project management expertise
• Ability to proactively manage risks and opportunities

Leverage your expertise in customer success at Suger, fostering long-term relationships with enterprise clients.
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📌 Customer Success Manager - Enterprise Accounts (British Columbia)
🏢 Suger.io
📍 British Columbia