Join Akkodis as a Service Designer on a 12-month hybrid contract basis in Halifax, NS, focusing on improving permit services through innovative design.
As a Service Designer, you will lead efforts to enhance citizen-facing services via human-centred design principles. Work alongside multidisciplinary teams to identify user needs and implement effective design strategies that meet regulatory requirements. Your expertise will help shape inclusive service experiences across both digital and non-digital channels.
Key Responsibilities:
• Build shared understanding of service experiences through mapping
• Apply service design methodologies for actionable insights
• Plan and facilitate design workshops and sessions




• Develop visual artifacts including service blueprints and wireframes
• Conduct usability testing to improve services
Requirements:
• Experienced with design and collaboration tools like Miro and FigJam
• Proven ability to create ecosystem maps and service artifacts
• Strong background in facilitating cooperative design activities
• Familiarity with Agile delivery and service transformation
• Valid business representation and security clearance
Leverage your service design skills to drive meaningful changes at Akkodis.
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📌 Service Designer for Permit Services (Halifax Regional Municipality)
🏢 Akkodis
📍 Halifax Regional Municipality