Step into the Client Support Specialist role at Foresters Financial, where you'll handle Membership inquiries and provide first contact resolutions. Your communication skills are key in this hybrid position.

As a Client Support Specialist, you will respond to inquiries regarding both current and legacy products across the U.S. and Canada. This role entails functional processing, resolving escalations, and providing invaluable coaching support to fellow team members. You will also conduct quality reviews to ensure service excellence and contribute to ongoing team improvements.

Key Responsibilities:
• Answer Membership and product inquiries through phone support
• Ensure inquiries are effectively processed from start to finish
• Coach recent agents and support with difficult customer calls




• Perform quality reviews to maintain service standards
• Handle escalated complaints to resolution levels

Requirements:
• Post-secondary education or equivalent experience required
• Proven conflict resolution and escalation management skills
• Strong performance metrics in service delivery
• Professional demeanor with exceptional communication skills
• Willing to work rotating shifts including public holidays

Bring your expertise and commitment to customer satisfaction while joining a legacy of innovative service at Foresters Financial.
#J-18808-Ljbffr

📌 Foresters Financial Client Specialist Role (Ontario)
🏢 Foresters Financial Services
📍 Ontario