Step into a hybrid role as a Team Lead Client Support Analyst at Canadian Blood Services. You'll guide a team dedicated to reliable technical support across Canada.

This temporary, full time position calls for an experienced leader to spearhead the Client Support Analyst team. Your responsibilities involve coordinating responses during incidents, ensuring effective support and communication. You will actively coach team members while overseeing their development, promoting a culture focused on high-quality service delivery.

Key Responsibilities:
• Directly manage a team of Client Analysts
• Lead incident management efforts and escalations
• Utilize metrics to monitor team productivity
• Provide third-level troubleshooting and guidance
• Encourage knowledge sharing and collaboration

Requirements:
• Relevant degree required for this role
• 4-5 years of experience in technical support
• Leadership experience of at least 2 years required
• Proficiency with service desk tools preferred
• Strong verbal and written communication skills

Utilize your expertise to uplift the Client Support team at Canadian Blood Services, ensuring exemplary technical support.
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📌 Hybrid Team Lead Client Support Analyst (Ontario)
🏢 Canadian Blood Services
📍 Ontario