Join as a Technical Support Specialist focusing on service desk functions. Deliver Level 1 and Level 2 support for diverse IT needs, optimizing hardware and software functionality.

The role of a Technical Support Specialist focuses on enhancing the overall end-user experience. Effective communication with users and the ability to troubleshoot a variety of technical issues are key. Responsibilities include the administration of desktops, laptops, and peripherals, as well as tracking IT assets and managing service requests in a dynamic work setting.

Key Responsibilities:
• Administer and troubleshoot desktop environments
• Train users on financial/trading applications
• Participate in hardware standardization and application deployment




• Maintain inventory of equipment and licenses
• Perform onboarding and off-boarding processes for current hires

Requirements:
• 1-3 years in progressive IT support roles
• Knowledge of Microsoft products and troubleshooting
• Proficiency in Service Now ticketing system
• Excellent communication and problem-solving abilities
• Relevant IT certifications valued

Elevate your career in a growing IT environment, contributing to effective service desk operations.
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📌 Technical Support Specialist - Service Desk (Quebec City)
🏢 Arsenault
📍 Quebec City